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National Enforcement Bodies ([EC]261/2004) Member States Organisation Contact details
Austria [Enforcement] Bundesministerium für Verkehr, Innovation & Technologie Oberste Zivilluftfahrtsbehörde Radetzkystr. 2 AT - 1030 WIEN Fax : +43 1 713 0326 [Passenger Complaints] Bundesministerium für Soziale Sicherheit, Generation & Konsumentenschutz Tel. : +43 1 71100 – 2519 Fax : +43 1 7189470 – 2302 fluggastrechte@bmsg.gv.at
Belgium Direction Générale Transport Aérien CCN - 4čme étage Rue du progrčs 80 Bte 5 BE - 1030 BRUXELLES Tel. : +32 2 206.32.79 +32 2 207.13.16 Fax : +32 2 203 15 28 passenger.rights@mobilit.fgov.be
Cyprus Department of Civil Aviation 16 Griva Dhigeni Avenue CY - 1429 NICOSIA Tel. : +357 22 404102 Fax : +357 22 766552
Czech Republic Ministry of Transport Civil Aviation Department Nabrezi Ludvika Svobody 12 CZ - 110 15 PRAHA 1Tel. : +420 972 231 390 +420 972 231 157 Fax : +420 972 231 032
Denmark Statens Luftfartsvćsen (CAA-Denmark) Box 744 DK - 2450 KOBENHAVN SV Tel. : +45 3618 6000 Fax : +45 3618 6001 dcaa@slv.dk
Estonia Tarbijakaitseamet (Consumer Protection Board) Kiriku 4 EE - 15071 TALLINN Tel. : +372 6201700 Fax : +372 6201701 info@consumer.ee
Finland Consumer Ombudsman & Agency Haapaniemenkatu 4 A, Box 5 FI - 00531 HELSINKI Consumer Complaint Board Kaikukatu 3 A P.O. Box 306 FI - 00531 HELSINKI Tel. : +358 9 77261 Fax : +358 9 7726 7557 posti@kuluttajavirasto.fi www.kuluttajavirasto.fi Tel. : +358 9 77261 kirjaamo@kuluttajavl.fi www.kuluttajavalituslautakunta.fi
France DGAC Direction de la régulation économique Bureau de la facilitation et des clients du transport aérien (DRE/C2) 50, rue Henry Farman FR - 75720 PARIS CEDEX 15 Tel. : +33 1 58.09.39.79 Fax : +33 1 58.09.38.45 http://www.dgac.fr/html/oservice/ regl_message.htm
Germany Luftfahrt-Bundesamt (LBA) Hermann-Blenk-Str. 26 DE - 38108 BRAUNSCHWEIG Tel. : +49 531-2355-100 Fax : +49 531-2355-707 fluggastrechte@lba.de
Greece Hellenic Civil Aviation Authority P.O.B. 73751 EL - 16604 HELINIKO Tel. : +30 210 891.6000 Fax : +30 210 894 279
Hungary [Enforcement] Polgári Légiközlekedési Hatóság (PLH) Budapest, Ferihegy I HU - 1675 BUDAPEST, PF 41 Tel. : +36 1 296-9502 Fax : +36 1 296-8808 ugyfelszolgalat@caa.hu [Passenger Complaints] Fogyasztóvédelmi Főfelügyelőség Jozsef körút, 6 HU - 1088 BUDAPEST Tel. : +36 1 459-4800 Fax : +36 1 210-4677 fvf@fvf.hu www.fvf.hu
Ireland Commission for Aviation Regulation 3rd Floor Alexandra House Earlsfort Terrace IE - DUBLIN 2 Tel. : +353-(0) 1-6611700 Fax : +353-(0) 1-6611269 (General) info@aviationreg.ie www.aviationreg.ie
Member States Organisation Contact details
Italy L’Ente Nazionale per l’Aviazione Civile Viale del Castro Pretorio, 118 IT - 00185 ROME Tel. : +39 06 44596-1 cartadiritti@enac.rupa.it
Latvia Consumer Rights Protection Centre 41/43 Elizabetes str., LV - 1010 RIGA Tel. : +371 7287730 Fax : +371 7338024 tpkc@apollo.lv
Lithuania Civil Aviation Administration Rodūnės kelias 2 LT - 02188 VILNIUS Tel. : +370 5 2739038 Fax : +370 5 2739237
Luxembourg Direction de la Consommation du Ministčre de l’Economie et du Commerce extérieur 6, Boulevard Royal LU - 2449 LUXEMBOURG Tel. : +352 478.41.72 Fax : +352 460.448 pierre.rauchs@eco.etat.lu http://www.eco.public.lu
Malta Department of Civil Aviation Luqa Airport MT - LUQA, CMR 02 Tel. : +356 21 249 170 Fax : +356 21 239 278 civil.aviation@gov.mit www.dca.gov.mt
Poland Civil Aviation Office ul. Zelazna 59 PL - 00-848 WARSAW Tel. : +48 (22) 520 72 00 Fax : +48 (22) 520 73 00 http://www.ulc.gov.pl/ kancelaria@ulc.gov.pl
Portugal Instituto Nacional de Aviaçăo Civil (INAC) Rua B, Edifícios 4, 5 e 6 Aeroporto da Portela PT - 1749-034 LISBOA Tel. : +351(21)842-3500 Fax : +351(21)847-3585
Slovakia Slovenská obchodná inšpekcia (Slovak Trade Inspectorate) ústredný inšpektorát (Central Inspectorate) Prievozská 32 SK - 827 99 BRATISLAVA 27 Tel. : +421 2 58272 203, +421 2 58272 240 Fax : +421 2 53414 996 secretariat@soi.sk
Slovenia Traffic Inspectorate Trzaska 19° PO Box 355 SI - 1001 LJUBLJANA
Spain Dirección General de Aviación Civil Sección de Atención al Usuario Paseo de la Castellana, 67 Despacho A-259 ES - 28071 MADRID Tel. : +34 91 597.83.21 Fax : +34 91 597.86.43 pasajeros.aereo@mfom.es http://www.mfom.es/
Sweden Consumer Protection Agency Mrs Lotta DANIN Rosenlundsgatan 9 SE - 118 87 STOCKHOLM Tel. : + 46 8 429 05 00 Fax : + 46 8 429 89 00 konsumentverket@konsumentverket.se www.konsumentverket.se
Netherlands Inspectie Verkeer en Waterstaat Postbus 575 NL - 2130 AN HOOFDDORP loket@ivw.nl
United Kingdom Air Transport Users Council Room K705 -- CAA House 45-59 Kingsway UK - LONDON WC2B 6TE Civil Aviation uthority CAA House 45-59 Kingsway UK - LONDON WC2B 6TE Tel. : +44 20 7240 6061 Fax : +44 20 7240 7071 Tel. : +44 20 7379 7311 Fax : +44 20 7944 2190
Updated: 20 December 2005
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